Dear Smartship Users,

 We wanted to inform you that, due to the exceptionally high parcel volume during the recent 11.11 e-commerce campaign, there will be a delay of 3 - 5 days in the delivery of your parcels.

We understand the importance of timely deliveries, and we sincerely apologize for any inconvenience this delay may cause.

Rest assured, our team is working diligently to process and dispatch your parcels as quickly as possible. We are committed to ensuring that all your shipments reach you in the shortest time frame.

Thank you.