Qxpress

Qxpress General T&C_v3.0_2023_03_20.pdf

1 Definitions

1.1 “Charges” mean any fee, any surcharge or any cost that should be payable by the Customer in connection with any Qxpress Services.

1.2 “Customer” means any company or any individual who applies or subscribes for any Services provided by Qxpress.

1.3 “DPC” means the Delivery Processing Centre of Qxpress.

1.4 “GST” means the prevailing tax imposed under the Goods and Services Tax Act in Singapore.

1.5 “IATA” means International Air Transport Association.

1.6 “ICAO” means International Civil Aviation Organization.

1.7 “Item Size” means the total sum of width(cm), length(cm) and height(cm)of the item.

1.8 “Long Keep Store” means the place where being stored by Qxpress.

1.9 “Parcel Size” means the total sum of width(cm), length(cm) and height(cm) of the parcel.

1.10 “Personal Data” means the terms in Personal Data Protection Act 2012 of Singapore and any amendments thereof.

1.11 “POD” means the Proof of Delivery.

1.12 “POP” means the Proof of Pickup.

1.13 “QFC” means the Qxpress Fulfillment Centre.

1.14 “QWMS” means the Qxpress Warehouse Management System owned by Qxpress.

1.15 “Qxpress” means Qxpress Pte Ltd.

1.16 “RA Zones” mean the Restricted Area Zones that can’t be collected or delivered by Qxpress.

1.17 “Recipient” means the receiver designated by the Customer.

1.18 “Service Days” means Mondays to Saturdays, excluding Sundays and Public Holidays.

1.19 “SKU” means Stock Keeping Unit.

1.20 “SKU Number” means the unique identification number for the identification for the item.

1.21 “Specific Terms & Conditions” mean the terms & conditions described by Qxpress with the respect to the provision of each specific service.

1.22 “Vendor” means any individual or any company engaged by Qxpress.

1.23 “Volume Weight” shall be calculated by the formula; width (cm) x length (cm) x height (cm) / 6,000 and applied to the International Delivery Services to overseas.

1.24 “Waybill” means the document designed or confirmed by Qxpress includes required information of the Customer, the Recipient and the item.

2 Application of General Terms & Conditions

2.1 The General Terms & Conditions shall apply to each and all the Services whenever applied for or provided to the Customer, in addition to any Specific Terms & Conditions, except to the extent, if any, expressly excluded in the Specific Service Terms and Conditions, provided that:

2.2 In the event of any conflict or inconsistency between any provision of the Specific Terms & Conditions and any provision of these General Terms & Conditions, the provision of the Specific Terms and Conditions shall prevail

2.3 All rights conferred on Qxpress under these General Terms & Conditions with respect to any matter or event shall be additional to the rights conferred on Qxpress under the Specific Terms & Conditions with respect to that matter or event.

3 Domestic Standard Delivery Services

3.1 Definition

3.1.1 Qxpress shall use its reasonable efforts to collect from the Customer’s address and deliver the parcel to the recipient’s address.

3.2 Customer’s Responsibilities

3.2.1 The parcel should be packed in a reasonably strong case, wrapper, container or carton box appropriate to its contents, and so that no part of the contents can be removed without either breaking or tearing the case, wrapper, container or carton box, or forcing two adhesive faces apart, or breaking a seal.

3.2.2 The Waybill must be printed and pasted securely on the parcel.

3.2.3 All contents of the parcel should be adequately packed so as to protect against damage in the course of transportation and in particular, but not limited to:

3.2.4 The parcel having a fragile nature shall be packed in a container of sufficient strength and shall be surrounded in that container with sufficient and suitable material to protect the parcel against the effect of such external shocks, pressure and knocks to the parcel and the parcel shall bear the words, and/or paste the sticker “FRAGILE”, and/or “HANDLE WITH CARE” prominently on the surface of the box or the case.

3.2.5 The parcel which shall be damaged by bending should be packed in a container of sufficient strength to prevent the parcel from being bent or otherwise damaged in transportation, and the parcel shall bear the words, and/or paste the sticker “DO NOT BEND” prominently on the surface of the box or the case.

3.2.6 The minimum size of the parcel must be over width 10cm x length 15cm so that the Waybill can be put on.

3.2.7 The weight of the parcel must not exceed 30Kg.

3.2.8 The maximum of the Parcel Size must not exceed 300cm and the largest dimension of the parcel may not exceed 150cm.

3.2.9 The Customer must provide the below information to Qxpress systems;

3.2.9.1 The Customer’s name, the address and the postal code, the contact number and the e-mail address.

3.2.9.2 The recipient’s name, the address and the postal code, the mobile number and the e-mail address.

3.2.9.3 The description of the contents of the parcel and its value.

3.2.10 The Customer should generate the pickup request until the previous day from the designated collection date to Qxpress system, not call nor e-mail.

3.2.11 The Customer must verify total quantity of collected parcels tallies with the quantity of the POP when signing.

3.2.12 The customer shall not be allowed to change the pickup address, discontinue or suspend the delivery, return the parcel to the Customer, change the recipient of the parcel, or dispose the parcel after the pickup request and/or the delivery order has been submitted.

3.3 Rejection by Qxpress

3.3.1 Qxpress may, at any time, by its sole discretion, open the parcel and inspect the contents of the parcel for any reason.

3.3.2 The Customer agrees and acknowledges that Qxpress may reject to deliver any parcel hereby;

3.3.2.1 The parcel does not comply with the Clause 3.2.

3.3.2.2 The customer fails to describe and declare the contents and/or the amount of the parcel accurately.

3.3.2.3 The packaging standard does not conform to Qxpress requirement and deemed unacceptable for delivery.

3.3.2.4 If the Customer may ask to change the service scope not agreed by Qxpress in writing.

3.3.3 Qxpress have the right to reject the following contents to be not delivered in the legal or safety scope;

3.3.3.1 All dangerous or illegal goods but not limited to explosives, firearms and other offensive weapons, flammable or harmful materials, poisonous or contagious materials, blood or blood products.

3.3.3.2 Human or animal remains, any items used for religious ceremony

3.3.3.3 Live animals

3.3.3.4 Credit cards, debit cards, or cash cards, cash, precious metals or stones

3.3.3.5 Any identification cards, passports, driver’s licenses issued by any government authorities.

3.3.3.6 Original copies of any record, drawings, documents or electronic recordings that can not been duplicated or copied

3.3.3.7 Illegal drugs

3.3.4 Qxpress have the right to reject to deliver the parcel from the Customer in case the Customer shall not pay to Qxpress on its Charges, or being overdue on any payment to Qxpress, be not enough for the balance of the Customer’s account.

3.4 Pickup

3.4.1 Qxpress shall provide the Customer with the pickup services from the location as specified by the Customer to DPC(s) during the Service Days.

3.4.2 Pickup requests shall be voided or rejected in case of;

3.4.2.1 Details such as the contact name, mobile number, e-mail address, the valid pickup address and the expected quantity are not provided.

3.4.2.2 The Customer provided an incomplete address or the any address under the RA Zones.

3.4.2.3 The Customer may ask to do the Services on not Services Days or, on not available timeslots.

3.4.3 Qxpress shall try two (2) attempts during two (2) consecutive services day for each pickup address.

3.5 Delivery

3.5.1 Delivery shall be deemed where the parcel has been delivered to the recipient’s address but not necessarily to the named recipient.

3.5.2 Qxpress shall make any reasonable efforts to deliver the parcel by trying three (3) times during three (3) consecutive service days from the starting date of the delivery.

3.5.3 The parcel shall be returned to the Customer’s address in case;

3.5.3.1 Failed to delivery after three (3) times of the delivery trial.

3.5.3.2 The recipient shall be absent from the address

3.5.3.3 No other person on behalf of the recipient shall be present.

3.5.3.4 The recipient will refuse to take the parcel

3.5.3.5 The recipient’s address shall be incomplete or belong to the RA Zones

3.5.4 Qxpress will provide its tracking services to the Customer via Qxpress Website, www.qxpress.asia.

3.5.5 If the Customer shall request for the certificate of POD for the delivered parcel, but an issuance fee shall be charged to the Customer.

3.6 Charges

3.6.1 The delivery fee of Qxpress shall be applied from DPC(s) to the recipient’s address specified by the Customer. Qxpress shall fix and charge the Charges including any fee or surcharge of the parcel at the time of the acceptance at the DPC.

3.6.2 The Customer shall agree Qxpress do not have any responsibilities to refund the delivery fee if the delivery shall be failed according to the Clause 3.5

3.6.3 Qxpress shall charge the pickup fee to the Customer.

3.6.4 The Customer shall bear all return fees from DPC(s) to the pickup location in the event of rejected by Qxpress after pickup.

3.6.5 Qxpress shall have the right to charge the Customer for redelivery charges if any.

3.6.6 The Customer shall bear any cost incurred or charges imposed by Qxpress in connection with returns or disposals.

3.6.7 Qxpress may at any time change the Charges, and any changes on the Charges by Qxpress shall apply from such date when Qxpress may notify the Customer via e-mail.

3.7 Liabilities

3.7.1 Qxpress shall have the responsibility for only the parcel(s) in the POP signed by the Customer.

3.7.2 Qxpress shall not be liable for any damage to or any loss of the parcel which has not been proven that it was caused by Qxpress;

3.7.2.1 If the Customer shall be in violation against the Clause 3.2.

3.7.2.2 If the damage to or the loss of the parcel, including but not limited to handle with care, perishable, flammable, spoiled or discolored, caused by defects or characteristics of the parcel itself.

3.7.2.3 Damage or loss caused by intentionally or unintentionally act of the Customer, the recipient, or any other third party.

3.7.2.4 Delay or forfeit made by governmental authorities

3.7.2.5 Qxpress shall fail to perform its obligations as consequences of situations outside in its control, including without limitation to any act of God such as floods, earthquakes, strikes, riots, war, and any other force majeure.

3.7.3 Unless the parcel shall be covered by the insurance of Qxpress, the maximum compensation limit shall not exceed SGD300.

3.7.4 The responsibilities of the Services shall be completed at the time the parcel shall be delivered to the recipient’s address, or returned to the Customer.

3.8 Insurance

3.8.1 The insurance by Qxpress shall cover all risks generated by Qxpress from the pickup location to the recipient’s address regardless of the compensation limit.

3.8.2 The Customer may subscribe the insurance with 1.0% of the insurance premium of the declared parcel amount of the parcel and shall be charged to the Customer with the Charges.

3.8.3 All damages directly or indirectly incurred from the Clause 3.7 shall be excluded from the scope of Qxpress insurance services.

3.8.4 Qxpress may at any time change the insurance premium, and any changes by Qxpress shall apply from such date when Qxpress may notify the Customer via e-mail.

4 Quick Delivery Services

4.1 Definition

4.1.1 Qxpress shall use its reasonable efforts to deliver the parcel from the pickup location to the recipient’s address provided by the Customer within the designated date and timeslot.

4.2 Customer’s responsibilities

4.2.1 The Clause 3.2 shall be applied.

4.2.2 The maximum of the parcel size must not exceed 200cm, and the largest dimension of the parcel may not exceed 150cm.

4.2.3 The weight of any parcel must not exceed 30kg.

4.3 Rejection by Qxpress

4.3.1 The Clause 3.3 shall be applied.

4.4 Pickup and Delivery

4.4.1 Qxpress will try to collect only one (1) time during the designated date and timeslot from the pickup address designated by the Customer.

4.4.2 The Customer shall not be permitted to change any information of the delivery order upon submitted, nor to stop or suspend the Services.

4.4.3 The delivery order shall be voided and parcels will be rejected if:

4.4.3.1 Details such as the contact name, mobile number, e-mail address, the valid address and the expected quantity are not provided.

4.4.3.2 The Customer provided an incomplete address or the any address under the RA Zones.

4.4.3.3 The Customer may ask to do the Services on not Services Days or, on not available timeslots.

4.4.3.4 The delivery order shall be submitted after the cutoff time of every timeslot.

4.4.4 The Parcel must be ready before the designated date and timeslot.

4.4.5 The Customer shall bear all responsibility if wrong waybill shall be pasted.

4.4.6 Delivery shall be deemed where the parcel has been delivered to the recipient’s address but not necessarily to the named recipient during the designated delivery date and timeslot.

4.4.7 Qxpress shall provide one (1) attempt to deliver to the recipient address.

4.4.8 The parcel shall be returned to the Customer’s address or disposed in case;

4.4.8.1 Failed to delivery on the delivery trial

4.4.8.2 The recipient shall be absent

4.4.8.3 No other person on behalf of the recipient shall be present.

4.4.8.4 The recipient will refuse to take the parcel

4.4.8.5 The recipient’s address shall be incomplete or belong to the RA Zones

4.4.9 The Customer shall inform the next action between return or disposal to Qxpress in the event of failed delivery. Qxpress reserve the right to make a decision if the customer fails to respond within one (1) hour.

4.4.10 Qxpress will provide its tracking services to the Customer via Qxpress Website, www.qxpress.asia.

4.4.11 If the Customer shall request for the certificate of POD for the delivered parcel, but an issuance fee hall be charged to the Customer.

4.5 Charges

4.5.1 The delivery fee shall be applied from customer’s pickup location to the recipient’s address specified by the Customer. Qxpress shall fix and charge the Charges including any fee or surcharge for the parcel at the time of the acceptance of the parcel.

4.5.2 The Customer shall agree Qxpress do not have any responsibilities to refund the delivery fee if the delivery shall be failed according to the Clause 4.4

4.5.3 Qxpress shall have the right to charge the Customer for redelivery charges and return charges if any.

4.5.4 The Customer shall bear any cost incurred or charges imposed by Qxpress in connection with disposals.

4.5.5 Qxpress shall charge the pickup fee to the Customer if the pickup shall be failed with the reason caused by the Customer.

4.5.6 Qxpress may at any time change the Charges, and any changes on the Charges by Qxpress shall apply from such date when Qxpress may notify the Customer via e-mail.

4.6 Liabilities

4.6.1 Qxpress shall have the responsibility for only the parcel(s) in the POP signed by the Customer.

4.6.2 Qxpress shall not be liable for any damage to or any loss of the item which has not been proven that it was caused by Qxpress;

4.6.2.1 If the Customer shall be in violation against the Clause 3.2 and the Clause 4.2.

4.6.2.2 If the damage to or the loss of the parcel, including but not limited to handle with care, perishable, flammable, spoiled or discolored, caused by defects or characteristics of the parcel itself.

4.6.2.3 Damage or loss caused by intentionally or unintentionally act of the Customer, the recipient, or

any other third party.

4.6.2.4 Delay or forfeit made by governmental authorities

4.6.2.5 Qxpress shall fail to perform its obligations as consequences of situations outside in its control, including without limitation to any act of God such as floods, earthquakes, strikes, riots, war, and any other force majeure.

4.6.3 Unless the parcel shall be covered by the insurance of Qxpress, the maximum compensation limit shall not exceed SGD300.

4.6.4 The responsibilities of the Services shall be completed at the time the parcel shall be delivered to the recipient’s address, returned to the Customer, or disposed.

4.7 Insurance

4.7.1 The insurance by Qxpress shall cover all risks generated by Qxpress from the pickup location to the recipient’s address regardless of the compensation limit.

4.7.2 The Customer may subscribe the insurance with 1.0% of the insurance premium of the declared parcel amount of the parcel and shall be charged to the Customer with the Charges.

4.7.3 All damages directly or indirectly incurred from the Clause 4.6 shall be excluded from the scope of Qxpress insurance services.

4.7.4 Qxpress may at any time change the insurance premium, and any changes by Qxpress shall apply from such date when Qxpress may notify the Customer via e-mail.

5 International Delivery Services

5.1 Definition

5.1.1 Qxpress shall use its reasonable efforts to collect the parcel(s) from the Customer’s address for dispatch to the international delivery to overseas, and deliver the parcel(s) from overseas to the recipient’s address designated by the Customer.

5.1.2 The local delivery in the destination country shall be done according to the terms & conditions of the courier services company designated by Qxpress.

5.2 Customer’s Responsibilities and Rejection by Qxpress

5.2.1 The Clause 3.2 and the Clause 3.3 shall be applied.

5.2.2 The contents of the parcel should be compliance with;

5.2.2.1 Any regulations or rules of relevant governmental authorities.

5.2.2.2 Any regulations or rules of the destination country.

5.2.2.3 Goods permitted by IATA or ICAO

5.3 Outbound to overseas

5.3.1 Pickup

5.3.1.1 The Clause 3.4 shall be applied.

5.3.2 Export & Import Regulations

5.3.2.1 The Customer shall comply with the applicable export regulations of the departure country and the import regulations of the destination country.

5.3.2.2 The Customer shall be asked to pay duties and taxes incurred under government regulations.

5.3.2.3 The Customer shall complete the required documents truthfully and completely such as the customs declaration, the export license if any, and so on.

5.3.2.4 Qxpress may, at any time, by its sole discretion, open the parcel and inspect the contents of the parcel to tally with item description declared. The parcel shall be returned to the Customer if the contents do not tally with item description.

5.3.2.5 Qxpress may impose the return fee and the inspection charges if any non-compliance.

5.3.3 Delivery

5.3.3.1 The delivery will comply with the terms & conditions of the courier service company in the destination country designated by Qxpress.

5.3.3.2 Qxpress will provide its tracking services to the Customer via Qxpress Website, www.qxpress.asia.

5.3.3.3 If the Customer may request for the certificate of POD for the delivered parcel, an issuance fee shall be charged to the Customer.

5.3.3.4 The Customer shall not be permitted to change the recipient address after pickup, nor to stop or postpone any delivery process.

5.4 Inbound from overseas

5.4.1 Import Regulations

5.4.1.1 The Customer shall comply with the applicable import regulations and the customs regulations in Singapore.

5.4.1.2 The Customer shall complete the required documents truthfully and completely.

5.4.1.3 The recipient or the Customer shall be asked to pay duties and taxes incurred under government regulations including the handling fee of Qxpress.

5.4.1.4 Qxpress may, at any time, by its sole discretion, open the parcel and inspect the contents of the parcel to tally with item descriptions declared.

5.4.1.5 In the event of prohibited items being found during inspection, Qxpress may escalate a report to the governing authorities.

5.4.1.6 Qxpress may impose the return fee and the inspection charges if any non-compliance.

5.4.2 Delivery

5.4.2.1 The Clause 3.5 shall be applied.

5.4.2.2 The parcel shall be stored in the Long Keep Store in case;

5.4.2.2.1 Failed to delivery after three (3) times of the delivery trial.

5.4.2.2.2 The recipient shall be absent.

5.4.2.2.3 No other person on behalf of the recipient.

5.4.2.2.4 The recipient will refuse to take the parcel.

5.4.2.2.5 The recipient’s address shall be incomplete or belong to the RA Zones

5.4.2.2.6 Any other reason

5.4.2.3 The parcel shall be stored up to ninety (90) calendar days. During this period, Qxpress may try to send the delivery failure notice to the e-mail address of the recipient provided by the Customer. The Customer or the recipient shall be charged by Qxpress on a prorated basis for the storage days in the Long Keep Store.

5.4.2.4 The Customer or the recipient may request for the re-delivery to Qxpress for the parcel stored in the Long Keep Store, but the re-delivery fee shall be charged to the Customer or the recipient.

5.4.2.5 The Customer may ask to do return or disposal of the parcel stored in the Long Keep Store, and its relevant fees shall be charged by Qxpress. In the event the contents of the parcel shall be founded to be perishable, or susceptible to changes in quality, or there is no directions from the Customer within ninety(90) calendar days, Qxpress has the right to dispose the parcel without any notice to the Customer, and any relevant costs shall be charged to the Customer.

5.5 Charges

5.5.1 The delivery fee of Qxpress shall be applied from the DPC(s) to the recipient’s address of the destination country specified by the Customer. Qxpress shall fix and charge the Charges including any fee or surcharge of the parcel from the Customer at the time of the acceptance at the DPC.

5.5.2 Qxpress may apply the higher between the actual weight and the Volume Weight.

5.5.3 The Customer shall agree Qxpress do not have any responsibilities to refund the delivery fee if the delivery shall be failed according to the Clause 5.3 and/or the Clause 5.4.

5.5.4 Qxpress shall charge the pickup fee to the Customer.

5.5.5 The Customer shall bear all return fees from DPC(s) to the pickup location in the event of rejected by Qxpress after pickup.

5.5.6 Qxpress shall have the right to charge the Customer for redelivery charges if any.

5.5.7 The Customer shall bear any cost incurred or charges imposed by Qxpress in connection with returns or disposals.

5.5.8 Qxpress may at any time change the Charges, and any changes on the Charges by Qxpress shall apply from such date when Qxpress may notify the Customer via e-mail.

5.6 Liabilities

5.6.1 The Clause 3.7 shall be applied.

5.6.2 The responsibilities of the Services shall be completed at the time the parcel shall be delivered to the recipient’s address, returned to the Customer, or disposed.

5.7 Insurance

5.7.1 The insurance by Qxpress shall cover all risks generated from the DPC to the recipient’s address in the destination country regardless of the compensation limit.

5.7.2 The Customer may subscribe the insurance with 1.3% of the insurance premium of the declared parcel amount of the parcel.

5.7.3 All damages directly or indirectly incurred from the Clause 3.7 shall be excluded from the scope of the insurance services.

5.7.4 Qxpress may at any time change the insurance premium, and any changes by Qxpress shall apply from such date when Qxpress may notify the Customer via e-mail.

6 Fulfillment Services

6.1 Definition

6.1.1 Qxpress shall use its reasonable efforts to keep the item(s), pack the parcel according to the fulfilment order, and pass to any courier services vendor designated by the Customer.

6.2 Customer’s Responsibilities

6.2.1 The minimum size of any item must be over dimensions of 10.0cm in width and 15.0cm in length.

6.2.2 The weight of the item must not exceed 30Kg.

6.2.3 The item size must not exceed 300cm, and the maximum dimension must not exceed 150cm.

6.2.4 Any item must be agreed by Qxpress on the contents, the dimensions of the item, any restriction on storage, suitable packing and other factors, before the item shall be passed over to Qxpress.

6.2.5 The Customer shall be responsible to define the item with its unique SKU number and ensure the item in the shipment are packaged sufficiently to prevent any damage and/or lost during transit to QFC.

6.2.6 The Customer shall inform the inventory per SKU number via QWMS until the acceptance by Qxpress.

6.2.7 Qxpress will not be responsible for any damage and/or lost until accepted by Qxpress.

6.2.8 The Customer shall bear all related costs until the Customer’s shipment has been unloaded onto the location designated by Qxpress.

6.2.9 The Customer shall bear the cost of any additional packaging materials required in the event that the Customer’s items do not fit for designated last mile delivery or international delivery to overseas.

6.2.10 Any fulfillment order should be generated by the Customer’s own responsibilities and forwarded to QWMS, that includes;

6.2.10.1 The recipient’s name, the destination country, the address and the postal code, mobile number and e-mail address.

6.2.10.2 SKU number, the item description, quantity, the amount.

6.2.11 The Customer shall not be allowed to discontinue the Services after any fulfillment order shall be submitted to QWMS.

6.2.12 The Customer shall accept any return claim resulting from expired items being shipped at the Customer’s own cost.

6.2.13 The Customer shall bear all costs in collection or disposal of any expired items.

6.3 Acceptance of the shipment and Inspection

6.3.1 The Customer must take the confirmation from Qxpress via QWMS before starting the transportation of the shipment.

6.3.2 Qxpress may reject to accept any shipment from the Customer;

6.3.2.1 In violation against the Clause 6.2

6.3.2.2 Qxpress may find any damaged among the shipment.

6.3.2.3 The Customer shall not present any relevant document, or the actual shall not be tally with details of the delivery note.

6.3.2.4 Any shipment from overseas that Qxpress shall be designated as the importer or the consignee.

6.3.3 The Customer shall be responsible for all the costs incurred in the process of carrying the shipment including, but not limited to transportation, trucking, and unloading to the place designated by Qxpress.

6.3.4 Qxpress may inspect the quantity only of each item with the delivery note provided by the Customer.

6.3.5 Qxpress shall not be liable for any responsibilities on any damage and/or shortage not incurred by Qxpress after the acceptance by Qxpress.

6.3.6 The Customer may ask Qxpress to inspect the shipment or the item(s) and the inspection fee shall be charged by Qxpress after the inspection shall be completed.

6.4 Processing fulfillment order

6.4.1 Qxpress shall pick each item according to the fulfillment order requested via QWMS and pack them into the suitable packaging available to protect against damaged/lost during delivery to the recipient’s address in compliance with the related provisions of Clause 3, the Clause 4 & the Clause 5, or the terms & conditions of the other courier services company.

6.4.2 Qxpress shall use the packing material defined by Qxpress during packing, and Qxpress will charge to the Customer with the packing material cost and the Charges based on each packing methods.

6.4.3 Qxpress shall be responsible for picking & packing accurately and safely according to the fulfilment order.

6.5 Processing returns

6.5.1 Qxpress shall receive any return parcel from the Customer’s recipient(s), and decide on whether the item can be returned to the QFC as inventory or be disposed based on the returned condition of the item.

6.5.2 The return processing fee and its relevant disposal cost shall be charged to the Customer.

6.6 Ship-back

6.6.1 In the event the Customer shall ask to ship-back from the QFC, the Customer should inform Qxpress of details in advance of ten (10) service days.

6.6.2 Any relevant cost incurred including loading costs to a vehicle shall be borne by the Customer.

6.7 Storage & Disposal

6.7.1 Qxpress shall charge the Customer with the storage fee based on the storage days of each item.

6.7.2 Qxpress may not allow to store any item in the QFC more than one-hundred eighty (180) days. The Customer shall acknowledge and agree that Qxpress has to the rights to dispose any item if more than one-hundred eighty (180) days, and any relevant cost shall be borne by the Customer.

6.8 The Customer shall agree that Qxpress has the rights to have the ownership of all items if the Customer may have outstanding payment more than ninety (90) days.

6.9 Reporting Services

6.9.1 The Customer shall ask Qxpress to provide any reporting services according to the Customer’s requirements, but the reporting fee shall be charged to the Customer.

6.10 Charges

6.10.1 Qxpress may at any time change the Charges, and any changes on the Charges apply from such date when Qxpress may notify the Customer via e-mail.

6.11 Liabilities

6.11.1 Qxpress shall not be liable for any damage to or any loss of the item which has not been proven that it was caused by Qxpress;

6.11.1.1 If the Customer shall be in violation under the Clause 6.2.

6.11.1.2 Qxpress shall fail to perform its obligations as consequences of situations outside in its control, including without limitation to any act of God such as floods, earthquakes, strikes, riots, war, and any other force majeure

6.11.1.3 Damage or loss caused by intentionally or unintentionally act of the Customer, the recipient, or any other third party.

6.11.1.4 In the event the item(s) shall be founded to be perishable, or susceptible to changes in quality, or there is no directions from the Customer within the product expiry date, Qxpress has the right to dispose the parcel without any notice to the Customer, and any relevant costs shall be charged to the Customer.

6.11.2 The maximum compensation limit per item shall not exceed SGD100.

6.11.3 The responsibilities of the Services shall be completed at the time the parcel shall arrive at the DPC, or pass to the other courier services company designated by the Customer.

7 Other Taxes and Levies

7.1 Except where provided for otherwise, the Customer shall be responsible for all taxes, duties, levies and other similar charges in connection with any services.

8 Payment

8.1 The Customer shall pay the Charges to Qxpress according to the payment terms agreed mutually.

8.2 The Customer may ask Qxpress to generate the invoice on the Charges by a monthly basis. Such invoices shall state the Charges and GST payable where applicable.

8.3 In case of failing that the Customer shall pay, Qxpress interest at the rate of twelve per cent (12%) per annum from the due date of the payment

8.4 The Customer shall lodge a security deposit whenever requested by Qxpress. If the Customer fails to pay on the due date, Qxpress shall be entitled to deduct from the security deposit all outstanding amounts due.

8.5 The Customer shall bear all third-party charges incurred from the payment of the Customer if any.

9 Claims

9.1 Any claim against damage or loss made by Qxpress must be submitted in written to the Customer Service Centre, info@qxpress.sg within fourteen (7) days from the completion date of Qxpress responsibilities; otherwise Qxpress shall not be liable for taking any claims thereafter.

9.2 Qxpress may not exceed the compensation limit defined as each Services, except for the parcel subscribed to the Qxpress insurance.

9.3 The compensation amount shall be based on the assessment by Qxpress of the damage extent and the actual value of the parcel or the item. Qxpress may choose either to replace the damage or the loss of the parcel or the item with the similar one, or to make monetary compensation within the compensation limit of each Qxpress Services.

9.4 Qxpress shall not take any responsibility for the loss of profits expected, future business or any expected savings/loss to the Customer, the recipient, and any other third party.

9.5 Qxpress shall compensate to the Customer only, but Qxpress may change to compensate to the recipient based on the consent from the Customer.

10 GST

10.1 The customer shall pay to Qxpress in addition to the Charges under the Goods and Services Tax Act.

11 Sub-Contracting

11.1 Qxpress has the right to enter into any sub-contract for the performance of any of its obligations under these General Terms & Conditions and/or the Specific Terms & Conditions without the prior consent of the Customer.

12 Force Majeure

12.1 Qxpress shall not be liable for any loss or damage arising from its failure to do any of its operations under the General Terms & Conditions and/or the Specific Terms & Conditions if such failure is the result of circumstances outside of Qxpress controls including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labor, any other force majeure, fire, flood and act of God.

13 Entire Agreement

13.1 The Customer shall be bound by and shall fully observe and comply with all Qxpress Terms & Conditions. Qxpress has the right and protections on processing Terms & Conditions of Qxpress Services shall be additional and changed. This General Terms & Conditions shall supersede and replaces any prior agreements and negotiations with the Customer related to Qxpress Services herein.

14 Amendments

14.1 Qxpress reserves the right, in its sole discretion, to change, update, modify or amend any of the Terms & Conditions stated herein, from time to time, without any or prior notice to the Customer and/or any third party, The Customer shall be bound by and shall fully observe and comply with all the Terms & Conditions herein and any amendments thereof. Further, it shall be the Customer’s responsibility to review the General Terms & Conditions and/or the Specific Terms & Conditions for any changes, revisions, modifications or amendments.

15 Severability

15.1 The invalidity or unenforceability of any provision under the applicable law shall not affect any other part of these General Terms & Conditions and/or the Specific Terms & Conditions.

16 Governing Law and Jurisdiction

16.1 These General Terms & Conditions and/or the Specific Terms & Conditions shall be shall be subjected to and construed in accordance with the laws of Singapore.

Effective from 1 July, 2020.

Qxpress Pte Ltd.